Information Center
Safely and easily collect the DNA sample in the privacy of your own home. After sample collection, simply send the samples back to our laboratory using the return packaging provided in the testing kit. Results are available in just 1 to 2 business days from the day that we receive your samples.
FAQs
Quality
DNATCA is one of the few laboratories in the world to receive all prestigious DNA laboratory accreditations: AABB, CAP, CLIA, SCC, and ISO17025, a testament of commitment to quality.
All DNA analyses are conducted in our fully accredited state-of-the-art laboratory. We offer the highest quality DNA testing services with the highest level of accuracy. All our sequencing and genotyping tests are fully automated. Our protocols ensure that each test is run twice, and our quality system exceeds industry standards. In addition, all legal test reports exceed court recognition requirements.
Different assays are available for many of the health tests that we offer at DNA Tests Direct. Hence, variation is normal between laboratories that utilize different assays to the validated and approved assays available at DNA Tests Direct. For this reason, we do not recommend changing between different laboratories for serial testing.
DNA Tests Direct follows strict validation and approval criteria to ensure that all of our health test assays are providing results at an acceptable level of precision.
aCCOUNTS
To log into your DNATCA account, go to www.dnatca.com/login and enter the email address and password combination that you provided when you activated your test kit.
To reset your password for your online account, go to here and click on "Reset your password". Please ensure that you enter the email address registered to your account at the time of registration.
If you are unable to reset your password using the above link, please contact us and provide the following information:
- Order ID
- Last 4 digits of your credit card
- Shipping Address
Contact Us
Call our laboratory at 1-855-552-3244. Our technicians will be happy to help you with any questions that you may have or to help you initiate a file for DNA testing.
Toll Free Tel: 1-855-552-3244
Toll Free Fax: 1-888-655-8877
Customer Support: support@dnatca.com
Technical Support: lab@dnatca.com
Accounts: accounts@dnatca.com
Existing Client?
Login 24/7 to check the status of your test or download results. If you have any questions, please call us or send us an Email at support@dnatca.com. Please remember to include your Account ID # in your Email.
Hours of operation for the office are Monday to Friday from 8am to 5pm PST. The laboratory has extended hours so it is open past 5pm on weekdays. The receiving department is open from 8am to 5pm Monday to Friday and will also accept shipments on Saturday.
Processing begins immediately once the samples arrive at the laboratory. You can track the status of your test from your secure online account 24/7 at www.dnatestsdirect.com. You will be notified once your samples arrive at the laboratory and you will also be notified as soon as your test is complete.
The turnaround time for our tests depend on the type of test being performed. Please see the below list for the estimated testing times of our tests, calculated from the day after the laboratory receives your sample(s).
- STD Health Tests: 1-3 business days
- DNA Relationship Tests: 1-3 business days
- Other DNA Tests: 4-6 weeks or more
Once the laboratory finishes processing your test, your results will be available for download at www.dnatca.com/login.
Please note that delays may occur during peak season. In addition, the #1 priority of the laboratory is the quality of the testing and the absolute accuracy of the results. The estimated turnaround times cannot be guaranteed if an exception is encountered, and the laboratory will not under any circumstances sacrifice the quality of the test in order to speed up the turnaround time. If additional testing is required, the test may take longer than the times indicated above.
A copy of the Results Report will be delivered to you once the test is complete. You can choose to have the results sent by mail, email, or both. You can also check the status of your test online and receive results securely and discreetly using your Case # and password.
The home test kit is quick and simple to use and contains fully illustrated instructions. The kit contains everything you need to collect the sample quickly and discreetly from the privacy of your own home. The sample is collected by rubbing swabs gently inside the mouth for 10 seconds. After the collection, the swabs are placed into the specimen containers provided in the kit and mailed back to the laboratory using the pre-addressed envelope provided in the kit. Once the laboratory receives your samples, testing begins immediately and the results are available in 1 to 2 business days. The results will indicate conclusively whether the tested man is the true biological father of the child.
The private home kit is intended for individuals who need to determine the truth about paternity before taking the next step. If you need to use the results in court, you should choose the $255 Court Admissible DNA Kit, or the $255 Legal DNA Test. The main difference between the private test and the court recognized test is the witnessing of the collection. For results to be accepted in court, the collection process must be witnessed and verified by an unbiased witness. The Court Admissible Home Kit contains all required witnessing documents. The Legal DNA Test includes a lab appointment for witnessing by our laboratory staff. Both are acceptable for use in court.
Our testing laboratory is closed on weekends and the following holidays*:
- New Year's Day
- Martin Luther King Jr. Day
- President's Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- Christmas Day
*For holidays occurring on a Saturday, the laboratory will be closed on the preceding Friday. For holidays occurring on a Sunday, the laboratory will be closed on the following Monday.
When calculating the estimated processing time for your test order, please note that weekends and holidays are not considered business days.
If you have any questions about our holiday hours, please contact our Customer Support Team
Privacy & Security
All patient samples are appropriately disposed of after completion of the requested test and generation of an accurate result.
Our laboratory takes extreme measures in safeguarding your personal data to guarantee your privacy. We ensure that your personal information and genetic data are securely stored, and that there is no unauthorized access to your data. You can read more about how we protect your privacy in our Privacy Policy.
Orders, Shipping and Payment
Accepted methods of payment include Visa, MasterCard and American Express.
The shipping information on file cannot be changed once the test kits have been shipped. If you would like the test kit to be re-shipped to a different shipping address, please contact our Customer Support Team and our representatives will be able to assist you directly.
Once you have finished your sample collection, place the collection kit box into the prepaid plastic USPS envelope included with the kit, then mail your samples to the laboratory via your mailbox or a local USPS drop box.
If you wish to monitor the status of your shipment, remember to record the tracking number on the shipping label. You can track the status of your shipment using your tracking number on the USPS website.
If you have misplaced your return shipping envelope, please contact our Customer Support Team with your Order ID# or activation code. One of our representatives will be happy to assist you directly.
Yes, you can send the DNA sample collection kits together or on their own. Since all test kits are individually barcoded, they will still be tested together, even if they are sent back separately and at different times.
Yes! You can send the samples back to our laboratory from any location. Please note that the prepaid return shipping envelope is only usable within the United States. If you are shipping your samples from outside the United States, you are responsible for arranging your own shipment using a courier of your choosing.
No. You can send the kits back to the laboratory using any shipping method of your choosing. Please be advised that if you do not use the included prepaid return mailer to ship your samples, it is your responsibility to ensure that your samples arrive at the laboratory. We will not be able to provide assistance for shipments that do not use our prepaid return mailer.
If you shipped your samples using the included prepaid shipping return label, your samples will arrive at the laboratory within approximately 5-7 business days. You will be notified by email and/or SMS as soon as the laboratory receives your samples.
If you recorded the tracking number of your return shipping label, you can track the status of your samples shipment on the USPS Tracking website.
Yes, the kit can be split and the sample collection components sent to each address separately. The collection components are individually barcoded, and will be tested together once the samples arrive at the laboratory.
To order a split kit, simply state "please split this kit" in the comments box of the online order form. Please also indicate which name and address to send each component. An extra shipping fee of $10 will be automatically deducted from your credit card for each additional shipping address within the United States. Split kits will be shipped out using USPS First Class Package Service.
Alternatively, you can choose to have the entire kit shipped to you and you can split the kit yourself and send the components to the other parties in the test.
If you have already purchased a test kit and you want to have the laboratory send a new test kit to a different address, please contact our Customer Support Team to purchase a "replacement kit".
For legal testing, if the parties involved live in different cities, separate appointments can be arranged for each individual in their respective locations.
