Service Terms and Fees

Additional Services

  • Replacement Kits: $20 plus shipping
  • Extra Legal Reports (ordered before test completed): $25
  • Extra Legal Reports (ordered after test completed): $80
  • Private Email Reports: $10
  • Private Mailed Reports: $10 plus shipping
  • Telephone results: $15 (up to 10 minutes)
  • Re-activating an account once it has been in-activated: $50

Private Medical Testing Reports

Unlimited copies of the medical test reports can be printed directly from the client's account online at no charge using the secure login and password provided in the testing kit. Your personal medical testing account will be active permanently until you choose to close the account yourself.

Medical Testing Kit Expiration

After purchasing a Medical DNA test kit, you have up to 2 years to use your kit and send your samples back to the laboratory for testing. If the samples are not received and testing is not initiated within 2 years of the purchase date, your kit will be inactivated. A $20 reactivation fee will apply to reactivate your medical testing account once it has been inactivated.

Extra Kits

In the event that you lose or damage your DNA Collection Kit, a replacement kit can be issued for $20, plus shipping.

Turnaround Time

The routine turnaround time for DNA testing is approximately 3 to 5 business days from the date that the specimen is received by the laboratory. As with any biological testing, some exceptions may occur. The typical reasons for extended testing are:

1. Poor sample quality. If the swab submitted to the laboratory has low amounts of DNA due to improper sample collection or poor mouth conditions (e.g. excessive drinking, chewing gum, dry mouth, heavy smoking, etc.), the turnaround time may increase or a recollection may be required.

2. Mutation. If a mutation is detected in the genes shared by the alleged father and child, additional testing may be required.

The #1 priority of the laboratory is the quality of the testing and the absolute accuracy of the results. The day turnaround time cannot be guaranteed if an exception is encountered, and the laboratory will not under any circumstances sacrifice the quality of the test in order to speed up the turnaround time. If additional testing is required, the test may take more than 3 to 5 business days.

Non-Compliant Samples

By submitting the sample, the customer agrees that it has complied with the sample collection instructions provided in the kit. If the customer does not comply with the sample collection instructions and a retest is required because of blatant or deliberate non-compliance, the customer may be required to pay an additional fee if more samples need to be collected for a retest.

Non-Compliant Samples, Discovered Prior to Testing

If we discover prior to testing that your samples are non-compliant because you did not follow the collection instructions (e.g. swabs in bag, mouldy swabs, insufficient number of swabs), we will attempt to notify you and ask you whether you would like us to proceed with testing the noncompliant sample or whether you would like to recollect your sample.

If you choose to proceed and test the non-compliant sample, there is no guarantee regarding the quality of the results or whether any results can be obtained. The results will be reported "as is". There will be a $85 charge per person if a resample or retest is required.

If you choose to recollect the sample, the replacement kit is $20 (plus shipping), and will allow you to repeat the sample collection.

If we do not have an email on file for you, or if we do not receive a response from you within 2 days after a notification is posted to your account online, we may opt to proceed with testing the non-compliant sample under the terms specified above.

If you forgot to sign your consent form, there is a $10 Processing Fee per individual to send another consent form to you for return by fax or email. Written reports and emails cannot be released without a signed consent form.

Non-Compliant Samples, Discovered After Testing Has Been Completed

If we find out during or after testing has been completed that your sample is non-compliant because you did not follow the instructions or if the samples have been deliberately tampered with, the file will be closed and a report will be sent out "as is". If additional testing is requested, the full cost of the test will be charged.

Forensic Samples

The cost for testing forensic samples (e.g. toothbrush, hair, stains, etc.) is $350 for the forensic DNA isolation plus the cost of the DNA test required. There is no guarantee that the forensic sample will work. If the forensic sample contains sufficient intact DNA, a profile will be obtained. However, if the forensic sample contains an insufficient amount of DNA, degraded DNA, or no DNA at all, then a partial profile or even no profile can be obtained, but the entire cost of the test will still apply.

Incorrect Shipping Address by Client for Testing Kit

If an incorrect address was provided in the order form and the kit must be to be re-delivered as a result of the incorrect address provided, the cost is $20 for the replacement kit plus shipping.

Incorrect Shipping Address by Client for Legal Report

If an incorrect address was provided in the order form for the delivery of the legal report and the report must be to be re-delivered as a result of the incorrect address provided, the cost is $25 for the replacement legal report plus shipping.

Methods of Payment Accepted

The following methods of payment are accepted:

Visa, MasterCard, Discover, and American Express

Payment must be made in full before the results of the DNA test are released to the Customer.

Cost of Testing

The cost of the testing is set at the time of the order. Additional testing at a later date will be at the current rate on the date of the additional order.

Informed Consent

By submitting a sample for analysis, the customer warrants that it has the right to take and submit such samples for DNA testing and that it provides Genetrack and its testing laboratory with authorization to conduct the DNA testing on the samples. By submitting a sample for testing you warrant that either you are the owner of the sample or have full authority by the owner of the sample to submit the sample for testing. Minors must have approval and consent from their legal guardian.

DNA Sample Consumption

Once a DNA sample is submitted to Genetrack, it will be consumed for the purpose of the DNA test. The sample will not be returned to the submitter.

2 Easy Ways to Order

Order Online 24/7 Click to continue » Order by Phone

Mon to Fri, 8AM to 5PM PST / 11AM to 8PM EST

1-877-714-6360

All testing kits are shipped immediately

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